FAQ
Frequently Asked Questions (FAQs)
1. Where do you ship from?
We work with trusted fulfillment partners and warehouses located in different regions. Depending on the product and your location, orders may ship from domestic or international warehouses to ensure the fastest possible delivery.
2. How long does shipping take?
Shipping times vary by location and product:
Processing time: 1–3 business days
Delivery time: Typically 7–15 business days
You’ll receive a tracking number as soon as your order ships.
3. Will I receive a tracking number?
Yes. Once your order is shipped, we’ll email you a tracking number so you can monitor your delivery in real time.
4. Are your products covered by a warranty?
We stand behind the quality of our products. If you receive a defective or damaged item, please contact us within 7 days of delivery, and we’ll make it right.
5. What is your return & refund policy?
If you’re not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order. Items must be unused and in original packaging. Please visit our Refund Policy page for full details.
6. Can I cancel or change my order?
If you contact us within 12 hours of placing your order, we can usually cancel or update it. Once the order is processed or shipped, changes may no longer be possible.
7. Are your products safe to use?
Yes. All products are sourced from verified suppliers and meet applicable quality and safety standards. Any certifications are listed on the product pages where applicable.
8. What payment methods do you accept?
We accept secure online payments via major credit/debit cards and other payment methods available at checkout. All transactions are encrypted and protected.
9. Will I have to pay customs or import fees?
In some cases, international orders may be subject to customs duties or import taxes depending on your country’s regulations. These fees are the responsibility of the customer.
10. How can I contact you?
You can reach us anytime through our Contact Us page or by email. We aim to respond within 24–48 hours on business days.